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Service Throughout St. Louis County and St. Charles County, Since 1991

Service Throughout St. Louis County and St. Charles County, Since 1991

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Katie Harris's Profile Image
Katie Harris, 3+ years ago

Complete Master Bath Remodel:

We determined from a wet spot in our kitchen ceiling that our master bath whirlpool tub had a leak at some plumbing connections. We hated the carpet in the bathroom as well so we decided to do a complete remodel of our bath. Many companies wanted us to replace the tub and Performance suggested that since the tub was fine and we were happy with it we should just keep it and fix the bad plumbing. That saved us a significant amount of money.

Choosing all the tile, fixtures, lighting, cabinets, paint, and shower options was not overwhelming. They shared comments on what other customers had used (when asked) and had various samples they brought to the house for us to see. They were exceptionally patient with us when trying to select the Onyx and floor tile choices and even carried a heavy briefcase of square tiles into the bathroom so we could see what they looked like in our lighting. We asked for an accent tile to be added around the Onyx shower walls and tub surround and they were happy to do this. We went to a tile store, told Performance tile we liked, and they took care of the rest.

Each day of the install they showed up on time and were extremely pleasant. They placed protective mats down from the garage door all the way to the master bath on the second floor. They even arrived on time one morning when we had freezing rain that resulted in about 1/10th inch of ice on the roads!

At the end of each day they checked in with us to make sure we liked what had been done that day and occasionally gave us "homework" like choosing grout colors or paint colors, if needed so they could pick up those supplies the next day. It was nice not having to choose ALL the details upfront.

We are EXTREMELY happy with the resulting master bathroom!! They also included fixing and repainting our kitchen ceiling in the cost of the estimate...and it looks amazing too!

The entire remodel took about 2-3 weeks to complete, It would have been completed sooner, but when they went to pick up the Onyx for the shower and tub surround and it was cracked and they had to reorder it. They apologized profusely for this delay; but as a homeowner that has had several different construction projects completed over the years I completely understood that it was completely out of their control. As soon as the Onyx came in they were back installing it the next day.

One of the reasons I went with Performance Plumbing is because they have been my reliable plumber for the last 5+ years. They are very knowledgeable and do not try to oversell anything...whatever they estimate is what it will cost. Our bathroom is not only functional but it is beautiful and is the envy of everyone I share pictures with. I knew I would get a quality product from this business but they far exceeded my expectations! Their attention to all the small details was exceptional.

Stephen Kreienkamp's Profile Image
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Stephen Kreienkamp, 3+ years ago

Service Throughout St. Louis and St. Charles Counties, Since 1991